ALTAVANT

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Technical Support Specialist - Dubai Office

Altavant Consulting is growing and it is growing fast. We are looking for a Technical Support Specialist for our Dubai office. The position will support our global clients in a help desk environment. Are you ready to join a dynamic and awesome international team?

You will be responsible for :

 

Providing support to our clients through various channels: via telephone, email, or other media as applicable.

  • Being knowledgeable of all of our retail solutions: CRM, e-commerce, retail operations, retail clienteling and retail analytics

  • Solving basic common user problems (FAQ) in real time. E.g. software functionality and questions; networking troubleshooting; installation issues

  • Being in control of issues until resolution, driving teams as needed and setting customer expectation

  • Documenting solutions to issues reported and communicating them to our clients

 

 

Check if you are qualified:

 

  • Bachelor’s Degree in fields related to Engineering/Computer Science, with two real-world experience years

  • Outstanding level of English: written, communication and presentation skills

  • A positive and energetic work ethic, and the motivation to exceed expectations

  • Strong analytical and critical thinking skills

  • Proficiency in troubleshooting computer hardware, software and database platforms

  • Knowledge of SQL Server / Experience with .NET development

  • Prior experience with the retail industry (This a big plus point but not a requirement )

HOW TO APPLY:

We will start by checking your LinkedIn profile [Note: We don’t want your CV].

Follow us on LinkedIn to keep you informed on our news.

Step 1: Send us an email
  • Linkedin
Step 2: Connect with us on Linkedin

ALTAVANT is a retail innovation broker – providing services and cutting-edge technology that are intuitive and designed to ignite customer conversion. Our ‘plug-and-play’ solutions integrate best in class retail systems to empower store operations, create seamless OmniChannel setup and establish mobile & in-store digital innovation such as ‘just walk out shopping’. We are based in Dubai helping customers around the world.

 

ALTAVANT Consulting is an Equal Opportunity Employer

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