Technical Support Specialist - Dubai Office
Altavant Consulting is growing and it is growing fast. We are looking for a Technical Support Specialist for our Dubai office. The position will support our global clients in a help desk environment. Are you ready to join a dynamic and awesome international team?
You will be responsible for :
Providing support to our clients through various channels: via telephone, email, or other media as applicable.
Being knowledgeable of all of our retail solutions: CRM, e-commerce, retail operations, retail clienteling and retail analytics
Solving basic common user problems (FAQ) in real time. E.g. software functionality and questions; networking troubleshooting; installation issues
Being in control of issues until resolution, driving teams as needed and setting customer expectation
Documenting solutions to issues reported and communicating them to our clients
Check if you are qualified:
Bachelor’s Degree in fields related to Engineering/Computer Science, with two real-world experience years
Outstanding level of English: written, communication and presentation skills
A positive and energetic work ethic, and the motivation to exceed expectations
Strong analytical and critical thinking skills
Proficiency in troubleshooting computer hardware, software and database platforms
Knowledge of SQL Server / Experience with .NET development
Prior experience with the retail industry (This a big plus point but not a requirement )
HOW TO APPLY:
We will start by checking your LinkedIn profile [Note: We don’t want your CV].
Follow us on LinkedIn to keep you informed on our news.
Step 1: Send us an email
Step 2: Connect with us on Linkedin
ALTAVANT is a retail innovation broker – providing services and cutting-edge technology that are intuitive and designed to ignite customer conversion. Our ‘plug-and-play’ solutions integrate best in class retail systems to empower store operations, create seamless OmniChannel setup and establish mobile & in-store digital innovation such as ‘just walk out shopping’. We are based in Dubai helping customers around the world.
ALTAVANT Consulting is an Equal Opportunity Employer