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POS & OMNICHANNEL SOLUTION – L’Occitane

Founded in 1976, L’Occitane is a world-renowned brand specializing in natural cosmetics and perfumes.

Challenges and objectives

  • To fuel its international expansion.
  • Manage its network of stores across more than 100 countries through an all-encompassing, innovative management solution.

Deployment

  • Global view of worldwide operations
  • Rapid time to market Omnichannel integration
  • CRM

Qualitative results

  • Improved merchandising, sales and customer relationship management
  • unified the group’s retail processes into a single core model. Omnichannel integration optimisation
  • Inventory management
  • In-store mobility.
  • All localized for each country’s language, tax and regulations
  • Ensured L’Occitane can intensify its customer-centric approach for stronger customer loyalty.